General Questions

How do I know if I need HVAC repair or replacement?

If your system is over 10 years old, needs frequent repairs, or your energy bills are rising, it may be time to consider a replacement. Our comfort consultants can evaluate your system and help you decide.

What areas do you service?

We proudly serve Goldsboro, Mount Olive, Clinton, and surrounding communities throughout Eastern North Carolina.

Do you offer emergency service?

Yes! We provide emergency repair services for heat pump, AC, and furnace issues — especially during extreme weather.

MAINTENANCE & MEMBERSHIPS

Do I really need HVAC maintenance every year?

Yes. Annual maintenance keeps your system running efficiently, helps prevent breakdowns, and can even extend its lifespan.

What’s included in your maintenance plans?

We offer tiered maintenance plans (Plan A, B, and C) that include seasonal tune-ups, priority service, discounts on repairs, and peace of mind. [Link to plans]

PRICING & PAYMENTS

How much does a new HVAC system cost?

It depends on your home size and needs, but most systems range from $8,000–$15,000. We offer financing options to help spread the cost over time.

Do you offer financing?

Yes, we partner with reputable lenders to offer 0% financing (for qualified buyers) and flexible terms to fit your budget.

INSTALLATION & EQUIPMENT

How long does it take to install a new system?

Most residential installations take 1 full day. Larger or custom jobs may take 3-4 days. We’ll always keep you updated.

What brands do you install?

We proudly install top HVAC brands Trane and Sure Comfort (made by Rheem) based on quality, reliability, and warranty support.

SYSTEM TROUBLESHOOTING

Why is my AC running but not cooling?

It could be low refrigerant, a frozen coil, or a dirty filter. Try replacing the filter first — then call us if it doesn’t improve.

What’s that burning smell when I turn on the heat?

A dusty smell is normal during the first use of the season. If the smell is strong or persists, call us to check for safety concerns.

SERVICE & CONTACT

How do I schedule service?

You can call us, text us, or book online using our easy online scheduling tool. We’ll get back to you promptly.

What happens during a service call?

Our technician will arrive on time, diagnose the issue, explain your options, and provide a clear, upfront quote before beginning any work.